Salesforce Certified Administrator– Spring ’17 Release Exam

1.Universal Containers uses web-to-lead.
How can an Administrator help sales representatives focus on legitimate prospects rather than unqualified leads?

A. Use the web-to-lead encryption feature.
B. Use a Lead Source field on Web-to-Lead forms
C. Use the captcha widget to filter out spam.
D. Use rich text area (RTA) fields on Web-to-Lead forms.

Answer: C

2. Which two choices are available with email attachment settings?
Choose 2 answers?

A. Always send files as content delivery links.
B. Always send files as attachments.
C. Always send files as attachments, up to 5MB.
D. Always send files as attachments, up to 3MB.

Answer: A, D

3.What feature describes the capabilities of email-to-case record assignment to queues?

A. Assigning cases to queues overrides the default case owner.
B. Assigning cases to queues is supported only for Outlook routing addresses.
C. Assigning cases to queues is supported in Lightning only.
D. Assigning cases to queues uses the default case owner.

Answer: A

4.Which two Chatter Stream functionalities are available in Lightning Experience?
Choose 2 answers?

A. Create up to 25 entities per Chatter Stream.
B. Create up to 25 Chatter Streams in Lightning.
C. Create up to 5 Chatter Streams in Lightning.
D. Create up to 5 Chatter Streams in Lightning or Classic.

Answer: A, C

5.Which two features best describe the enhanced Contact search functionality?
Choose 2 answers?
A. Enter the Account name, and the first and last names of all related Contacts are returned.
B. Enter the first name and the Account name, and Contacts that match the search terms are returned.
C. Enter address, the Account name, and Contacts that match the search terms are returned.
D. Enter the last name and the Account name, and Contacts that match the search terms are returned.

Answer: B, D